Since 1999, the Civil Service Bureau has been organising the Civil Service Outstanding Service Award Scheme on a biennial basis. The objectives of the Scheme are to recognise the efforts of departments and teams which provide excellent service, to promote a customer-focused culture in the civil service, and to inspire departments and teams for continuous improvement in the delivery of public services.

• Client: Civil Service Bureau
• Date: 23 November, 2015
• Online: http://www.servicexcellence.gov.hk/