Many new functions are result of customer demands in the numerous IVR projects KanHan has completed in the past years.

The major features include:

1) Call Flow Management

Call flow management is made easy with an embedded web based Content Management. Simple call flow modification and voice script replacement can now be easily handled by non technical users.

2) Automatic Questionnaire Generation for Outbound Telephone Survey

By simply coding questions and answers in a predefined multiple choice format in an Excel worksheet, the new function allows the Excel file to be uploaded and generates automatically the requisite call flow for outbound calls collecting survey feedbacks from targeted telephone users at scheduled time.

3) Voice Logging Management
The new HanPHONE IVR 3.0 Voice Logging Management is a digital recording and monitoring solution which fully utilizes the connection of existing client TCP/IP data network infrastructure to perform recording function. This function utilizes a multimedia PC to capture, digitize and compress voice and call-related data and is able to upload the recorded voice files to a HanPHONE IVR server for playback, analysis and report generation using the administrator interface.

4) Integrated SMS broadcast
The newly released HanPHONE IVR is embedded with a preconfigured SMS gateway which allows sending of SMS triggered by call-flow. . IVR callers can also input personal mobile number to receive default or programmed SMS message from specific call flow.

5) Automatic System Monitoring
To improve the system availability, HanPHONE IVR 3.0 has built in system monitoring function. According to an assigned schedule, a monitoring program can dial to HanPHONE IVR to test the stability of the call flow and all necessary hardware components. If no signal is received, an email notification or SMS alert will be sent to administrator for immediate action.

6) Fault-tolerant Architecture for Maximum Up Time and Data Resilience

HanPHONE IVR 3.0 now supports fault-tolerant architecture using an additional HanPHONE IVR server and Network Attached Storage (NAS) system. The new resilience design provides an IVR application with maximum uptime by eliminating any single point of failure and, data integrity through database recovery and synchronization.

7) Email2Voice function
Building on HanPHONE technology with PHP and JAVA programming, Email2Voice function is an extension to the existing telephone call-flow. The stated function supports POP3 mail including file attachment with text content converted into Cantonese, Putonghua and English using Text-to-Speech (TTS) technology. User can reply to sender by simply recording a voice message as attachment to receivers.

By using HanPHONE IVR 3.0, clients can deploy an interactive voice response system in a shorter and more cost effective way while the stability and ease of use are greatly enhanced.

In the 1st quarter of 2009, HanPHONE IVR has added the following new users.
- Hong Kong Eye Hospital
- Home Affair Department, HKSAR Government

The new release will no doubt further strengthen HanPHONE IVR's market leading position in Hong Kong providing a most flexible, versatile and robust IVR technology only at a fraction of the cost of traditional IVR systems.