(Hong Kong, 15 October 2009) With increasing demand
in customer hotline enquiry, The Land Registry of The HKSAR Government
has launched a HanPHONE IVR based new interactive response system
(IVRS) replacing the years-old proprietary system which is difficult
and expensive to maintain.
To facilitate improvement on functions to raise service level, HanPHONE
IVR 3.0 supports fault-tolerant architecture using an additional HanPHONE
IVR server and Network Attached Storage (NAS) system. The new resilience
design provides an IVR application with maximum uptime by eliminating
any single point of failure.
The whole system is built on two separate industrial-grade servers
at the data centers of The Land Registry located in Sai Kung and
Admiralty with call flow development done and deployed in 30 days.
The new system comes with 24 telephone lines support, 16 more than
the old system and are equally distributed between the two data
centers for resilience and load-balancing. In addition, KanHan has
retagged all voice scripts in the IVR system by offering professional
voice-over talents in Cantonese, Putonghua and English.
Since 2003, KanHan has been serving various HKSAR Government Departments
and Bureau to design new and replace old IVR systems. From professional
design of call flow, installation of hardware and creation of sophisticated
call log reports, HanPHONE IVR is a choice for clients to upgrade
without exorbitant investments.
The Land Registry Customer Service Hotline ĄG 3105 0000 (24 Lines)
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