| (Hong Kong, 15 November 2009) KanHan Technologies
Limited (KanHan) today announces Hong Kong Police Credit Union adopts
HanPHONE IVR to replace an aged telephone enquiry system. The revamped
system aims to provide saving and loan information enquiry services
to Hong Kong Police Force. Simply dial the enquiry hotline and key
in access code for specific service, members can listen to accounts
details and acquire necessary information.
To operate, the system consists of 8 telephone lines and a dedicated
industrial server. The new HanPHONE IVR call flow program was built
on web based XML language within 20 working days.. The archaic FoxPro
database storing all member information was migrated at the same
time to HanPHONE IVR's native support MySQL database for faster
access and future data format compatibility.
In addition, a fax-on-demand function in the new system performs
as a communication channel for members to receive forms through
facsimile.
One critical issue to be taken is the data confidentiality. To
prevent data breach between the connection of HanPHONE IVR and the
association's database, a series of authentication procedures have
been applied: all members are requested to retrieve personal data
through authorized access code with proven data encryption strategy
before establishing connection with database.
The flexibility of HanPHONE IVR can fulfill most organization's
needs in telephone based service delivery in a short development
time. Starting from design to voice recording of system, KanHan
is capable to provide "One-stop" service on on most IVR
related requirements.. Cost effectiveness has always been central
to HanPHONE IVR's success in serving small to large organizations.
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