| (Hong Kong, 15 February 2010) KanHan Technologies
Limited (KanHan) announced the first successful launch of telephone
interactive response system (IVR) in the Hong Kong logistic Industry
for OnePort Limited (OnePort). OnePort was co-founded in 2003 by Hongkong
International Terminals Limited (HIT), Modern Terminals Limited (MTL)
and COSCO-HIT Terminals (Hong Kong) Limited with the goal of improving
efficiency of the local logistics industry. From inception, OnePort
launched a VoiceXML based IVR system from a U.S. vendor with the telephone
call-flows developed in-house using JAVA technologies to interface
with three service applications:- Electronic Terminal Receipt (eTR),
Empty Collection Appointment (ECA) and Port Security Charge (PSC),
The IVR system has in recent years become problematic in stability
and expensive to maintain. Replacing the whole system is left with
the only option. The primary criteria of the replacement are minimal
disruption to the existing service and in the short possible timeframe.
KanHan's HanPHONE IVR was chosen among a limited choice of IVR technology
vendors including the existing one whom have local and strong technology
presence. KanHan's proposed solution requires no change to their
present JAVA based call flow program which exports VoiceXML call-flow
instructions to HanPHONE IVR's execution. The strong local customer
references and the very competitive pricing arising from the fact
KanHan owing the technology further differentiates HanPHONE IVR
solution from others. The contract was awarded in December 2009.
*Illustration on HanPHONE IVR Voice XML Parser.
The replacement system provides 24 dedicated telephone lines from
two sets of 4U industrial server. Via parser developed for the project,
HanPHONE IVR converts OnePort's VoiceXML instructions output from
the JAVA program into HanPHONE's native XML codes for control of
telephone interaction with the three service applications. The whole
project was completed in slightly over one month giving OnePort
ample time testing the new system and phasing out the old system.
The new system begins operation in end February.
The success of OnePort's migration project has proven once again
the robustness and flexibility of HanPHONE IVR's XML based technology.
The VoiceXML compatibility makes it the ideal replacement platform
for other VoiceXML based IVR systems installed in the past decade
which are invariably becoming more and more expensive to maintain
in Hong Kong.
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