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IT Support Services
     

Being the leader in online Chinese text and voice translation technology and one of the leading web based solution providers in the industry, KanHan has more indepth knowledge and higher skill levels than other IT service vendors in the region when it comes to supporting today's IT environment. Our customers have looked to us for services ranging from total system implementation to everyday user desktop support. And we have done just that professionally and effectively for both of our web product subscribers as well as other of our corporate customers over the years.

Also, the pay-per-use service unit arrangement of our managed IT support and web based services allows our customers to plan their IT budgets more flexibly and take advantages of the volume discounts of their future service purchases' needs at the same time.

We offer a selection of service plans and arrangements to suit our clients' operational and budgetary needs.


 

KanHan¡¦s range of services:

Managed IT Support Services

- Pay per use
- 3-hour response time
- Cancellation is allowed
- Units can be carried forward to next plan

Flat Rate IT Support

- Fixed monthly/Yearly fees
- Fees are calculated based on the number of users
- 3-hour response time
- Unlimited number of calls
- Remote desktop and phone support
- Online IT administration, eg: add/delete email user

Operation Management Services

- Engineer Outsourcing
- Call Centre Services

Procurement and Deployment Services

We provide procurement and deployment services only to our service subscribers in appreciations for their support. Also, through the procurement and deployment exercises, it will allow us to gain better understanding of our customers' IT environment so that we can serve them more effectively and efficiently in the future. At the same time, our customers can enjoy better pricings for their procurements' needs and take the trouble out of shopping around.

 

IT Knowledge Base

Being one of the forefront system developers and solution providers in the industry, KanHan subscribes to both MSDN (Microsoft Development Network) and OSDN (Open Source Development Network) camps in order to meet our diverse customer base's needs. Many of our corporate customers have used us to tap into the vast knowledge bases that are provided by both of these development organizations when it comes to finding answers for their specific IT problems.