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HanPhone IVR |
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Introduction
of HanPhone IVR
HanPhone IVR is a web-based software application designed
to enable telephone users accessing Web contents
and services of large enterprises in voice format.
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By using KanHan's powerful Web-To-Speech technology,
you can turn your website into an Interactive
Voice Response (IVR) System easily.
HanPhone IVR fuses Internet and telephony technologies
to allow telephone users listen to latest updates
in websites and let webmasters focus on web infrastructure
and contents with telephone access comes naturally.
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Service
Scope
A stable and comprehensive Telephone
Interactive Voice Response (IVR) System
creates close relationship
with your target customers via
telephones. HanPhone IVR provides
the voice based IVR System communication
platform compatible to organizationsˇ¦
Internet based infrastructure
for e-commerce and customer
service applications.
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System
Usage
Information broadcast
and service hotline
HanPhone IVR provides information
broadcast interface for
self-modification of content
released in IVR System. Callers
can listen to different
information selectively.
Typical usage includes
telephone booking, activity
announcement, product
promotion, customer enquiry
and real-time financial
information. |
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Fax-on-demand
Callers can acquire pre-set fax
document thru the system. The
fax content can change as per
user's needs.
Call
forwarding/Voice Mail Box
Incoming calls can be transferred
to any designated phone number
or system voice mailbox. All
voicemail can be sent in the
form of email.
Speech recognition
Caller can retrieve information,
confirm personal identity and
check bills through voice input.
Telemarketing
Client can preset telemarketing
format through HanPhone IVR. System
can generate outbound calls
at preserved time to designated
telephone number which is suitable
for telephone promotion and
marketing research purposes.
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Advantages
of using HanPhone IVR
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Most cost effective in extending
Web based customer services
to telephone users |
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Establish better Customer
Relationship Management |
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Inbound calls interflow |
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Easy to determine marketing
campaign |
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