Project Details 11 Jul 2017

KanHan Technologies Limited (“KanHan Tech”) is proud to serve our clients from financial sector with all-in-one telephone system solution. Recently, we are appointed by one of renowned securities companies as its telephone system developer. The comprehensive solution serves with Private Branch Exchange, Interactive Voice Response System and Voice Recording System in a single system.

The telephone system aims to enhance both external and internal communication efficiency. The system enables that the company provides enhanced customer services quality through streamlined answering call flow, automatic answering system for quotation enquiry and 24-hour transaction hotline. Thus, Financial Institutions' clients experience extraordinary customer services with simpler and faster placing order process and they are able to tap into opportunity in an ever-changing financial market.

Meanwhile, operation efficiency is also maximized. To meet high level of regulatory compliance, brokers who always work out of office are allowed to record any incoming enquiry calls through mobile phone anywhere, anytime. More than that, the telephone system is able to integrate with various quoting systems (e.g. stock trading, warranty trading) for automatically and immediately generating pop up screen with order quotation details upon receiving any enquiry calls and as a result, brokers return an instantaneous reply to clients with excellent service standards. This definitely further makes a very positive impression to their clients.

As at today, our all-in-one telephone system solution is widely recognized and adopted by Hong Kong government’s department, non-profit organizations and corporations.

Unique Features for Financial Sector

• Automatic answering system for quotation enquiry (e.g. automatically searching information by matching warrant number)
• Mobile voice recording system - voice recording through mobile phone anywhere, anytime
• Telephone system allowing to integrate with various quoting systems for automatically and immediately generating pop up screen with order quotation details
• 24-hour transaction hotline for placing order
• Audio speech recognition - converting speech to text in Cantonese, Mandarin and English for identity recognition or content records

Other Features

• Support IDAP & analog in the system
• Diversification of system calls to various departments through IVR
• Easily manage the IVR call flow by call flow editor with graphical user interface
• Tailor made call routing strategy
• Available for over 50+ agents for daily operation
• Digital voice recording of all conversations of each agent
• External storage to backup conversation records
• A user-friendly interface with easy system management for administrator